Frequently Asked Questions

Find answers to common questions about our services and processes

General Questions

Learn more about Kwetulab and how we work

We offer a complete range of digital services including web development, mobile app development, e-commerce solutions, UI/UX design, branding, business integration services, and ongoing support & maintenance. We can handle your entire digital transformation from concept to launch and beyond.

Project timelines vary depending on scope and complexity. A simple website might take 2-4 weeks, a custom web application 1-3 months, and a full mobile app could take 2-4 months. We'll provide a detailed timeline during our initial consultation based on your specific requirements.

Yes! We provide ongoing support and maintenance after your project launches. We offer various support plans to keep your website or app secure, fast, and up-to-date with the latest features and improvements. We don't disappear after launch - we're here for the long term.

We work with businesses of all sizes and offer flexible pricing models. We can provide fixed-price projects, hourly rates, or retainer packages depending on your needs. Contact us for a custom quote based on your specific requirements. We believe in transparent pricing with no hidden fees.

Absolutely! We love working with startups and small businesses. We understand your budget constraints and can create scalable solutions that grow with your business. We offer flexible payment plans and can prioritize features to launch an MVP quickly.

Not at all! We explain everything in simple, non-technical terms. Our job is to handle the technical complexity so you can focus on your business. We'll guide you through the entire process and ensure you understand every decision.

We use modern, industry-standard technologies including React, Vue.js, Node.js, PHP, Laravel, Python, React Native, Flutter for mobile apps, and popular CMS platforms like WordPress. We choose the best technology stack based on your specific needs and requirements.

Yes! All our websites are fully responsive and mobile-friendly. We follow a mobile-first approach to ensure your site looks and works perfectly on all devices - smartphones, tablets, and desktops. This is essential for both user experience and SEO.

Yes! We build SEO-friendly websites with proper structure, meta tags, fast loading speeds, and mobile optimization. We can also provide ongoing SEO services including keyword optimization, content strategy, and technical SEO improvements to help you rank better in search engines.

Yes, we can manage your hosting as part of our services. We work with reliable hosting providers and can set up, configure, and manage your hosting environment. We also offer hosting as part of our support packages to ensure your site stays fast, secure, and online 24/7.

We accept various payment methods including bank transfers, mobile money, credit/debit cards, and international payment platforms like PayPal. We typically work on a milestone-based payment schedule for larger projects.

Absolutely! We offer website redesign services to modernize outdated sites, improve user experience, enhance performance, and update technology. We'll migrate your existing content and ensure SEO rankings are preserved during the transition.

We maintain regular communication through email, phone calls, WhatsApp, and video meetings. We provide regular progress updates and are always available to answer your questions. You'll have direct access to your project manager throughout the development process.

We offer a warranty period after project completion for bug fixes and minor adjustments. For new features or major changes, we can provide a quote or you can subscribe to our maintenance plans which include a certain number of hours for updates and changes each month.

Yes, we're happy to sign non-disclosure agreements (NDAs) to protect your confidential information and business ideas. We take client confidentiality very seriously and always maintain professional discretion.

Still Have Questions?

We're here to help! Don't hesitate to reach out

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Email Us

Send us your questions at info@kwetulab.com

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Call Us

Speak with our team at +255 XXX XXX XXX

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